Portfolio
Finished work samples from web, mobile apps, and software.
American Express
Mobile Experience with Card Selection Tool
A separate AMEX project to target mobile users with an experience similar to what they were getting from the native AMEX iOS app. We established a baseline of metrics to isolate with our wizard, such as geolocation, credit score (perceived) and what was the primary source of benefits they wanted in their card. This was done in a traditional wizard format and led to a much higher approval rate and far less phone wizardry by our agents
Verizon Wireless
Mobile App for In-Store Sales Employees
Sample of an older model design but with a complex UX use case and very large data input to the app. This required a week long on-site session to study how Verizon sale reps worked with their existing sales and gamification tools, then a classic UX session to identify what the new app should focus on and what was most beneficial to the sales reps and ultimately their customers at retail locations.
Tire Kingdom
Software - touchscreen
This work sample is taken from software running in Tire Kingdom auto locations nationally. The project came in 2 part, one to create an experience to allow customer service maintenance to be streamlined and to make access to data like inventory more readily available to reps working with customers in physical locations. This software ran on 50in touch displays and on tablets when reps were outdoors
Fuji
Landscape by Fuji Film
My team at Cynergy was tasked with overhauling Fuji’s in-store photo software in locations like CVS and Walgreens. Any retail location where Fuji products were monitoring, creating, and troubleshooting customer prints. The UX challenge was harvesting all the hardware data & information coming in, coupling that with the employee user experience and overcoming the user actions needed for troubleshooting
STEAM
Gaming Dashboard
STEAM is a gaming platform for delivery, community and development of games for the PC.
Our UX goal was to create a concept design which brought the individual parts of STEAM products into a unified experience and to create a UI for a user community who games were linked to their profile. Its intention was to aggregate these heavily used applications into one Facebook similar design and experience.